SHIPPING & RETURNS

POSTAGE IS CHARGED ACCORDINGLY:

 

£2.99 FOR ROYAL MAIL STANDARD TRACKED SERVICE

( 2-4 WORKING DAYS )

 

£4.99 FOR ROYAL MAIL EXPRESS TRACKED SERVICE

( 1-2 WORKING DAYS )

 

£15.00 EUROPE; ROYAL MAIL/PARCELFORCE TRACKED SERVICE

( 5-7 WORKING DAYS )

 

£20.00 REST OF THE WORLD; ROYAL MAIL/PARCELFORCE TRACKED SERVICE

( 7-10 WORKING DAYS )

 

A SIGNATURE WILL BE REQUIRED UPON DELIVERY.

PLEASE ALLOW THE RELEVANT TIME FRAME TO RECEIVE YOUR ORDER FROM DISPATCH, YOUR TRACKING REFERENCE WILL BE PROVIDED VIA EMAIL.

UNDELIVERED ITEMS THAT ARE RETURNED TO US, WILL BE SUBJECT TO A HANDLING FEE OF £3.00.

THIS WILL BE DEDUCTED BEFORE YOUR REFUND IS PROCESSED.

ANY CUSTOM DUTIES AND OR FEES WILL BE YOUR RESPONSIBILITY.​

RETURNS & EXCHANGE POLICY

IF YOU ARE UNHAPPY WITH YOUR PURCHASE; RETURNS OR EXCHANGES MUST BE RETURNED WITHIN 14 DAYS. 

PLEASE EMAIL HELLO@HOUSEOFMIAN.COM TO NOTIFY US OF YOUR RETURN AND COMPLETE THE ATTACHED RETURNS FORM INSERTED WITH YOUR ORDER.

IF YOU HAVE LOST YOUR RETURNS FORM, YOU CAN DOWNLOAD AND PRINT A NEW FORM HERE

WE DO NOT CURRENTLY OFFER FREE RETURNS AND THEREFORE IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ENSURE THAT A TRACKED SERVICE IS USED.

 

HOUSE OF MIAN WILL NOT ACCEPT LIABILITY FOR ANY RETURNS LOST IN THE POST.

ONCE YOUR ITEM HAS BEEN RECEIVED, PLEASE ALLOW UP TO

10 WORKING DAYS TO SEE YOUR REFUND REFLECTED ON YOUR ACCOUNT.

THIS RETURNS POLICY DOES NOT APPLY TO EARRINGS OR PIERCED JEWELLERY; REFUNDS WILL NOT BE  PROCESSED UNLESS THE ITEM HAS BEEN DEEMED FAULTY.​

IF YOUR ITEM HAS BEEN DEEMED FAULTY, WE WILL REIMBURSE THE INITIAL POSTAGE AS WELL AS THE COST INCURRED FOR RETURNING (PLEASE PROVIDE A COPY OF YOUR RETURNS RECEIPT AS PROOF).

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